Have you installed any customization with the game, e.g. What do you expect to see? The options to change a sim's skin tone/details and teeth. What happens when the bug occurs? The options to change the sim's skin tone, skin details, and teeth aren't there. Steps: How can we find the bug ourselves? Choosing 'Change Sim' when clicking on a mirror. What expansions, game packs, and stuff packs do you have installed? All expansions, all game packs, and all stuff packs. How often does the bug occur? Often (50% - 99%) Which language are you playing the game in? English Information, Guides and Announcements for the EA app.
